Remote Monitoring & System Maintenance
ActivCare Remote Monitoring continuously observes the visability Platform to ensure all system components are operational, and proactively alerts users and
administrators to any issues that might affect system performance.
Additionally, Activu experts can remotely Maintain customer systems to ensure they stay in peak condition. Combined, these remote services are the fastest, most reliable way to ensure critical operations remain functioning at optimal levels, consistently.
Nexus: The Clearest Window Inside
The Nexus web interface includes comprehensive platform-wide system Monitoring, with the ability for admins to monitor all computers in a visability system, and all the visability components installed on those machines. Complete system observability and specialized presentation of critical configuration information allows for better management of installs & resources.
Real-Time Monitoring of
all major components of the visualization and collaboration solution.
Built-in and Customizable Alerts to detect issues before they become major ones.
Notifications directly into the visability support/case management system for automatic case creation.
Monitoring provided for high CPU, Memory, and other Windows performance metrics, alerting if any thresholds are broken
Alerts are also in place to detect if the visualization and collaboration services go offline.
Extensive Monitoring Metrics:
- Processor and
memory usage - Antivirus status
- Network adapter
information
Automated Remediation:
Services automatically
restart if a failure occurs, and logs associated with the failure are sent to Activu support.
Patch Management (optional add-on): Cloud-native patch management for
Windows and other 3rd party applications.
Remote Access, so Activu support staff can analyze and repair visability remotely, without needing to travel on-premise.
Reporting and Analytics: Detailed reporting capabilities, allowing users to generate compliance reports, asset inventories, and performance overviews.