NJ Transit

NJ Transit is New Jersey's public transportation corporation. Its mission is to provide safe, reliable, convenient and cost-effective transit service with a skilled team of employees, dedicated to its customers' needs and committed to excellence. Covering a service area of 5,325 square miles, NJ Transit is the nation's third largest provider of bus, rail and light rail transit, linking major points in New Jersey, New York and Philadelphia. The agency operates a fleet of 2,027 buses, 711 trains and 45 light rail vehicles. On 236 bus routes and 11 rail lines statewide, NJ Transit provides nearly 223 million passenger trips each year.

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Union Pacific Case Study

Union Pacific

Union Pacific is the largest railroad in North America, covering 23 states across two-thirds of the United States, linking every major West Coast and Gulf Coast port. Union Pacific provides service to the east through its four major gateways in Chicago, St. Louis, Memphis and New Orleans, as well as operating key north/south corridors: it is the only railroad to serve all six major gateways to Mexico, and interchanges traffic with the Canadian rail system. The landmark Harriman Dispatch Center, housing the main train dispatch and operations activities, was extensively refurbished, with a complete renovation of the main operations floor called the “Bunker”. A high tech Morning Briefing conference room was added as well as a Visitors Gallery where multi-media video presentations are made to tour groups. Both of these overlook the main operations floor.

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AMTRAK Case Study


Carrying over nine million passengers annually, Amtrak's Northeast corridor is the busiest passenger line in North America.

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