Toronto Pearson International Airport Trusts Activu for Critical Operations

Serving 49.5 million guest-passengers in 2018, Toronto Pearson International Airport is Canada’s largest and busiest airport, and was recently judged Best Global Airport by U.K.’s Institute of Transport Management.


Toronto, ON (Jan 10, 2019) – Activu Corporation’s state-of-the-art intelligent visualization and collaboration solution enhances best-in-class security at the award-winning Toronto Pearson International Airport, part of the Greater Toronto Airports Authority (GTAA).

Toronto Pearson International Airport is Canada’s largest, busiest and most passenger-friendly airport, conveying over 440,000 aircraft movements through Canada’s economically vibrant Greater Toronto area. With 163 international routes, the airport is the most internationally-connected in North America, and served more than 49.5 million passengers in 2018 with the best in dining, shopping, relaxation, entertainment, and free wifi. The airport also continues to upgrade its service and entertainment offerings, recently adding new restaurants, the Canadian Air and Space Museum, and Fly Away art exhibits, in addition to Automated Border Clearance kiosks that expedite transit for Canadian residents. The airport is housed in an architecturally stunning building, has excellent self- and valet parking facilities, and is well-connected with the Greater Toronto area via road and rail for easy arrival and departure.

In addition to guaranteeing the best guest experience, Toronto Pearson is deeply committed to being a global leader in airport safety and security, and to being a good civic neighbor through noise management and active community involvement. For its dedication to excellence, Toronto Pearson was recently judged Best Global Airport by U.K.’s Institute of Transport Management. The airport also recently received the Air Cargo Excellence Award for leadership in service standards and operational excellence as rated by airline staff and partners worldwide.

In order to provide a consistent, coordinated, and efficient response system for both internal and external customers the airport has embarked on a multimillion-dollar program. The new Integrated Operations Control Center (IOCC) consolidated seven work groups to enhance internal communication. As part of its commitment to providing best-in-class operations of safety and security, the airport selected Activu’s fully integrated, turnkey visualization and collaboration solution for its new Integrated Operations Control Center (IOCC).

The IOCC includes the Operations Control Centre (OCC), Security Operations Control Centre (SOCC), Resource Management Unit (RMU), Call Centre Paging Centre, IT&T Service Desk, Baggage Operation and Maintenance Dispatch Center. The OCC coordinates airport operations, maintenance and emergencies around-the-clock. The SOCC monitors and manages the airport’s security and numerous security access control systems 24/7.

The Activu solution is integrated with all of the airport’s network-based cameras, security devices and access controls, so the IOCC operators can aggregate information from multiple information sources across the airport; visually integrate information on the large 46.7′ Wide X 10′ High Mitsubishi display wall, LCD panels, computer displays, tablets and smartphones for authorized viewing within and outside the airport; create customized zoom-in displays to meet temporal, emergency or event-driven changes; and provide a truly dynamic collaboration environment across the GTAA for faster, more effective decision-making and response. With Activu, the IOCC gets air-tight situational awareness to rapidly identify and respond to threats, unauthorized access attempts, and security breaches, in order to fully ensure passenger- and facility safety and security. The GTAA is not new to large projects, the program manager for the IOCC, Hossana Ashagrie, was part of the team that was responsible for the state-of-the-art, multi-billion dollar Terminal 1 building that houses the new IOCC.

“The GTAA was looking for a field-proven, large-scale visualization and collaboration solution for sensitive environments so we could guarantee top-notch safety and security at Toronto Pearson International Airport. We wanted a solution that leveraged our extensive investments in network technology and airport safety infrastructure, used commercially available hardware, provided a network-based solution for comprehensive visualization, enabled peer-to-peer information sharing, analysis and collaboration, and supported bi-directional communications across mobile devices such as tablets and smartphones that leverage our airport-wide wireless network. Moreover, we wanted a future-proof solution that would scale with expanded GTAA operations. Activu successfully met all of our requirements. In addition, Activu is an acknowledged leader for visualization and collaboration applications such as border security, and this gave us the added confidence to partner with them in our quest to make Toronto Pearson one of the world’s best airports.” – Hossana Ashagrie, Project Manager, Design Services and Terminal Construction, Greater Toronto Airports Authority.

“We are very excited to partner with an award-winning world-class airport such as Toronto Pearson International and the forward-thinking management team at GTAA. Recently, Activu received Government Security News’ Platinum Award for Best Situational Awareness for Border Security. Activu is successfully operational at multiple high security command and control centers, many under the Department of Homeland Security and Department of Defense, and this selection by the GTAA reinforces their commitment to providing the highest levels of safety and security at Toronto Pearson International Airport.” – Paul Noble, CEO of Activu.