Support is Integral to the Activu Process
Activu Customers choose from several levels of ongoing support after their control room installation has completed.
All standard Activu system contracts include Bronze or Silver level support for the first year of operation*. Customers may opt to upgrade to Gold or Platinum levels at an additional charge. All support programs can be customized for customer requirements, such as adding emergency on-site visits or additional preventive visits to the existing support. 24/7 phone support is standard for Gold and Platinum programs.
|Unlimited Phone Support|
(8:30 AM – 5:30 PM ET)
|Activu Services Online Support||●||●||●||●|
|Logistical Support for Repairs||●||●||●||●|
|1st Year Hardware Warranty||●||●||●||●|
|Scheduled On-site Support**||Includes 1||Includes 1||●|
|Emergency On-site Support**||Up to 2||●|
|Unlimited 24/7 Phone Support||●||●|
|Extended Hardware Warranty**||●|
* Starting at the date of Substantial Completion, operational usage or the System Acceptance Test (SAT)
** Additional details apply.