Support is Integral to the Activu Process
Activu Customers choose from several levels of ongoing support after their control room installation has completed.
Multi-year terms & coverage include software upgrades for vis/ability Enterprise, annual system checks & tune-ups, user & administrator training, and 24/7 phone & portal support.
All standard Activu system contracts include Bronze or Silver level support for the first year of operation*. Customers may opt to upgrade to Gold or Platinum levels at an additional charge. All support programs can be customized for customer requirements, such as adding emergency on-site visits or additional preventive visits to the existing support. 24/7 phone support is standard for Gold and Platinum programs.
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Unlimited Phone Support (8:30 AM – 5:30 PM ET) | ● | ● | ● | ● |
| Activu Services Online Support | ● | ● | ● | ● |
| Logistical Support for Repairs | ● | ● | ● | ● |
| 1st Year Hardware Warranty | ● | ● | ● | ● |
| Software Revisions | ● | ● | ● | ● |
| Software Upgrades | ● | ● | ● | ● |
| Scheduled On-site Support** | Includes 1 | Includes 1 | ● | |
| Emergency On-site Support** | Up to 2 | ● | ||
| Unlimited 24/7 Phone Support | ● | ● | ||
| Extended Hardware Warranty** | ● |
* Starting at the date of Substantial Completion, operational usage or the System Acceptance Test (SAT)
** Additional details apply.