Operational Excellence Ensuring 150 Million Happy Visitors Per Year

Challenge

A global media and entertainment conglomerate installed a video wall in their a network operations center.  Before long, they faced two common challenges: incessant technical difficulties on proprietary hardware, and, at the same time that their mission was expanding beyond just network incidents in the NOC itself, being saddled with a sizable investment that was growing increasingly irrelevant to operations.

Solution

Management needed a better solution.  Alternatives were researched based on hard knocks lessons.  One firm stood out as focused on operational outcomes, not selling video walls per se, while offering the breadth of services to address any of the range of issues they now had experienced directly.  They set up a pilot system, and shortly thereafter upgraded operations with Activu.

Result

Running an open system on their company-standard computer hardware and operating systems, the technical glitches quickly faded away for good.  Now the team could focus on why they wanted a video wall in the first place: to readily see any information assembled into their common operating picture, and to share that dynamically with the appropriate experts engaged in their expanding mission to address network, security, or cyber incidents.  And by integrating with global incident-tracking system ServiceNow, Activu is helping the entire organization respond more effectively and intelligently to the expanding set of events types that has become their mission. With the success of this project, their next step is expanding the Activu solution to the operation centers in Europe and Asia.